Refund Policy

1. Nature of Digital Goods

AlgoTradingBot provides highly sophisticated, proprietary algorithmic trading software (Expert Advisors) delivered as digital downloads or server-side access. Unlike physical goods, digital software cannot be returned once downloaded or accessed. Upon delivery, the intellectual property of our trading logic transfers to your device, making a traditional "return" impossible. Therefore, we do not entertain buyer's remorse, accidental purchases, or "change of mind" requests under any circumstances.

2. Market Execution & User Error

Trading the Forex, Crypto, or Indices markets carries an inherent high level of risk. We do not issue refunds based on bot performance, account drawdowns, or blown accounts.

• Market Volatility: Market conditions are unpredictable. A bot that performs well in backtesting or forward testing may experience periods of loss during anomalous market events (e.g., flash crashes, massive slippage).
• User Configuration Errors: If you input the wrong lot size, configure risk parameters incorrectly, or fail to follow our exact installation guidelines, resulting losses are entirely your responsibility.
• Broker & VPS Issues: Disconnections, severe broker slippage, widening spreads, or VPS failures that cause the bot to miscalculate or close trades at a loss are external factors beyond our control and are strictly non-refundable.

3. Software Compatibility

It is your sole responsibility to ensure that your trading environment (MetaTrader 4, MetaTrader 5, or other supported platforms) is operational and compatible with our software before purchase. Refunds will not be granted because you realize post-purchase that your broker does not support hedging, expert advisors, or the required leverage needed for the bot to function optimally.

4. Custom EA Development Services

For tailored Expert Advisor development services, payment covers the time, labor, and coding expertise of our developers.

Once coding begins and/or the strategy logic has been mapped out, development fees are 100% non-refundable. If the final developed bot executes trades strictly according to the logic you provided, but results in a net loss in the live market, this is a failure of your strategy's premise, not our code. We do not refund development fees for unprofitable custom strategies.

5. Chargebacks & Payment Disputes

We utilize advanced IP tracking, MAC address logging, and digital delivery receipt verification. Any attempt to illegitimately bypass this policy via credit card chargebacks or PayPal disputes will be treated as fraudulent activity.

In the event of an unwarranted chargeback, we will:

• Instantly and permanently revoke your license key and block your trading accounts.
• Submit comprehensive evidence to the payment gateway showing successful digital delivery and your agreement to this NO-REFUND policy at checkout.
• Ban your IP, email, and billing details from all future AlgoTradingBot services and our partner networks.